2022 Gartner®
Market Guide for Identity Proofing and Affirmation

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why
«Organizations face the challenge of seeking assurance of identity and minimizing risk, while balancing user expectations for fast and efficient UX. A poor identity proofing UX increases customer frustration or abandonment, and reduces an employee’s ability to carry out their role».
and why
«Digital transformation initiatives are resulting in more high-risk interactions now taking place remotely. Examples include bank account opening, accessing retirement funds, credential recovery and accessing citizen services.»
Gartner® Market Guide for Identity Proofing and Affirmation, 2020 says: «By 2022, 80% of organizations will be using document-centric identity proofing as part of their onboarding workflows, which is an increase from approximately 30% today».
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